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Privacy policy
Cookie policy
Date of last update: 22/09/2020
I. General
LOTANA BV (hereinafter referred to as “LOTANA”, “we”) uses cookies to enhance your browsing experience on https://www.lotana.be (including www.lotana.eu, www.spelmagazijn.be, www.speelgoedmagazijn.be, www.puzzlemagazijn.be, www.creatiefmagazijn.be, www.miniloco.be (hereinafter all collectively referred to as the “Website”) All data that LOTANA obtains from these cookies is anonymous and is only used to improve the customer experience on the Websites understand for the purpose of improving the performance and usability of these Websites.
II. What is a cookie?
A cookie, also known as an HTTP cookie, a web cookie or a browser cookie, is usually a small text file sent from a website and stored in the user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie may be retrieved by the website to notify the website of the user's previous activity. Cookies are designed as a reliable mechanism for websites to remember the status of the website or the activity that user has undertaken in the past. They help us to optimize your visit to the Websites, to remember technical choices (e.g. language choice, etc.) and to show more relevant services and offers. If you wish to consult the Websites, LOTANA recommends that you enable cookies. However, if you choose not to, you are always free not to enable them.
Cookies can include: clicking on certain buttons, a recording of the pages visited by the user, even months or years ago. While cookies cannot contain viruses or install malware on the guest computer, tracking cookies and especially third-party tracking cookies are often used as ways to compile long-term data from individuals' browsing history.
This cookie policy is in accordance with the current Belgian Law (Law of 13/06/2005 regarding electronic communication, BS 20/06/2005) and all future Belgian laws regarding cookies.
III. Types of cookies
- First-party cookies: cookies placed by a website that is currently visited by the user (eg cookies placed by LOTANA / LOTANA mini-sites).
- Third-party cookies: cookies that are placed by a domain name other than that of the website visited by the user. If a user visits a website and a third party places a cookie through that website, this is a third-party cookie (eg cookies placed by Google, Twitter and Facebook).
- Functional cookies: cookies that ensure that a website functions properly (eg cookies for helpdesk cases or registration, language preferences, etc.).
- Non-functional cookies: cookies that can be placed for statistical, social, targeting and commercial purposes. They have nothing to do with the mere technical support of a website. Cookies with statistical purposes allow to check which pages of the website you visit, where your computer is located, etc. Cookies with social purposes allow the user to share the content of the visited website directly with others via social media . Cookies with targeting purposes allow a profile to be built based on your surfing behavior so that the displayed advertisements are tailored to your interests. Cookies with commercial purposes keep track of how many and which advertisements have been shown to a user. Non-functional cookies can be first-party or third-party cookies.
- Permanent cookies: These cookies remain on the user's device for the duration specified in the cookie. They are activated each time the user visits the website that has placed this cookie (e.g. cookies placed by social media such as Twitter, Facebook, Google Analytics, etc.). Most non-functional cookies are permanent cookies.
- Session cookies: These cookies make it possible to simplify the actions of a user and to link them together during a browser session. A browser session starts when a user opens the browser screen and ends when the user closes the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.
IV. List of cookies used by these Websites
The table below contains a list of the cookies that LOTANA collects where appropriate and what information they store.
| COOKIE name | Origin | COOKIE description | COOKIEretention period |
| _gid | This third party cookie is used by Google Analytics to track the number of page visits. | 24 hours | |
| _ga | This third party cookie is used by Google Analytics to form a generalized picture of the number of page visits, unique visitors, sessions and campaign data. | 2 years | |
| _gat | Third party cookie die de website in staat stelt om het aantal verzoeken aan Google Analytics te beperken | throughout the session | |
| __utmz | Google Analytics cookie that is used to track the "origin" of the website user. In other words, the third party cookie explains how the user reached the Website. | 6 months | |
| __utmc | Google Analytics third party cookie that collects information about the visit to the Website, for example about its duration. | throughout the session | |
| __utmb | Google Analytics third party cookie that keeps track of the exact timing of the moment a user visits the Website. | throughout the session | |
| __utmt | Google Analytics third party cookie that processes user requests and thus keeps statistics of the Website. | throughout the session | |
| form_key | Lotana - Magento | A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). | 1 hour |
| JSESSIONID | Lotana - Magento | PHP session | throughout the session |
| GCLB | Feedbackcompany | This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. | throughout the session |
| mage-cache-sessid | Lotana - Magento | Facilitates caching of content on the browser to make pages load faster. | throughout the session |
| mage-cache-storage | Lotana - Magento | Stores translated content when requested by the shopper. Local storage of visitor-specific content that enables ecommerce functions. | throughout the session |
| mage-cache-storage-section-invalidation | Lotana - Magento | Forces local storage of specific content sections that should be invalidated. | throughout the session |
| mage-messages | Lotana - Magento | Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper. | throughout the session |
| mage-translation-file-version | Lotana - Magento | Facilitates translation of content to other languages. | throughout the session |
| mage-translation-storage | Lotana - Magento | Facilitates translation of content to other languages. | throughout the session |
| private_content_version | Lotana - Magento | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. | 365 days |
| section_data_ids | Lotana - Magento | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. | throughout the session |
| store | Lotana - Magento | Tracks the specific store view / locale selected by the shopper. | 365 days |
| guest-view | Lotana - Magento | Stores the Order ID that guest shoppers use to retrieve their order status. | throughout the session |
| Login Redirect | Lotana - Magento | Preserves the destination page the customer was navigating to before being directed to log in. | throughout the session |
| X-Magento_Vary | Lotana - Magento | Configuration setting that improves performance when using Varnish static content caching. | 365 days |
| persistent_shopping_cart | Lotana - Magento | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. | 365 days |
| section_data_ids | Lotana - Magento | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. | throughout the session |
V. Disable cookies
There are a number of options available to prevent the storage of cookies. Please visit the websites of the different browsers to learn how to block the storage of cookies.
It is worth remembering that if the user decides to delete all cookies, the user will most likely have to re-enter all usernames and passwords on all websites that the user visits, which the user did not even have to think about before. As already mentioned, cookies can be a real asset to the web browsing experience.
If you would like to know more about cookies, please visit the website https://www.cookiesandyou.com/. This website provides more information about cookies, explains in detail how to delete the cookies you find, and shows you how to allow trusted websites to store cookies on your computer.
VI. Update
LOTANA is entitled to update this cookie policy by posting a new version on the Websites where LOTANA will indicate the date of revision at the top of this document. In this context, it is highly recommended to regularly consult the Websites and the relevant pages on which the cookie policy is displayed to ensure that you are aware of any changes.
VII. Contact LOTANA
If you have any questions or comments about the cookie policy, please contact us:
- Via e-mail: privacy@lotana.be,
or
- Via mail: Ter Voort 20, 2260 Westerlo, Belgium
Essentieel
Essential cookies are strictly necessary to guarantee the proper functioning of the website.
Analytisch
With this you allow us to collect anonymous data about the use of the website with third party cookies, such as the number of clicks and the behavior of visitors on the website. In addition, we can also perform marketing-related actions via this option. By activating this cookie, you help us to further improve your experience.
Marketing
With this you allow us to collect marketing-related data via third party cookies. By activating this cookie, you help us to further improve your experience.
Privacy policy
Version of the Privacy Statement 23/03/2022
We understand that your trust in us is the most important asset of “LOTANA BV” (hereinafter referred to as “LOTANA”, “we” or “us”). Your privacy is therefore essential to us.
Current privacy statement (hereinafter referred to as “Privacy Statement”) applies to (i) our website https://www.lotana.be (including www.lotana.eu, www.spelmagazijn.be, www.speelgoedmagazijn.be , www.puzzlemagazijn.be, www.creatiefmagazijn.be and www.miniloco.be (hereinafter jointly referred to as the “Website”) and (ii) all (commercial) relationships between LOTANA and its customers, prospects and business partners.
This Privacy Statement contains, among other things, information about the personal data that LOTANA collects, as well as the way in which LOTANA uses and processes this personal data.
LOTANA would like to emphasize that it always tries to act in accordance with the “Privacy Legislation”, namely (i) the Belgian Privacy Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, (ii) EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC and / or (iii) the (future) Belgian legislation regarding the implementation of the aforementioned Regulation.
Visiting the Website, purchasing products, as well as subscribing to the newsletter implies your explicit approval (by means of communication of your personal data or opt-in) of the Privacy Statement and thus the way in which LOTANA collects your personal data. and processed.
Please read this Privacy Statement in conjunction with LOTANA's cookie policy.
I. Types of personal data
LOTANA can collect and process the following personal data:
-
Name
-
First Name
-
Company Name
-
VAT number
-
E-mail address
-
Telephone number
-
Address
-
password
LOTANA also automatically collects anonymous information regarding the use you make of the Website. For example, LOTANA will automatically log which parts of the Website you visit, which web browser you use, which website you visited when you accessed the Website. We cannot identify you on the basis of this data, but it allows LOTANA to compile statistics regarding the use of the Website.
II. Method of collecting personal data
These personal data are collected at or in the context of:
-
Visit of the Website
-
Creating an account
-
Filling in the contact form
-
Subscribing to the newsletter (whether or not via the Website)
-
Correspondence with and from LOTANA
-
The verification of your identity
The personal data collected by LOTANA is thus expressly and voluntarily provided by you.
Providing certain personal data is (sometimes) a condition to be able to enjoy certain services (e.g. to enjoy specific (payment) conditions). It is indicated here which data are mandatory and which are optional.
III. Use personal data
LOTANA can use your personal data for the following purposes:
- The execution of an agreement with LOTANA (including the follow-up thereof)
- Answering questions (whether or not asked via contact form)
- Optimizing the quality, management and content of the Website
- Sending newsletters
- Statistical purposes
- Conducting customer satisfaction surveys, surveys and other market research
- Sending invoices and collecting payments
- Accountancy purposes
The processing takes place on the following legal grounds, as the case may be:
- You have given permission for the processing of your personal data for one or more specific purposes
- The processing is necessary for the performance of the agreement with LOTANA or to take measures at your request prior to the conclusion of an agreement
- The processing is necessary to comply with a legal obligation that rests on LOTANA
- The processing is necessary to protect your vital interests or those of another natural person
- The processing is necessary for the performance of a task carried out in the public interest
- The processing is necessary for the pursuit of the legitimate interests of LOTANA or of a third party, except when your interests or fundamental rights and your fundamental freedoms that require the protection of personal data outweigh those interests (especially if you are a minor)
IV. Disclosure of personal data to third parties
LOTANA will not disclose your personal data to third parties, unless it is necessary in the context of the execution of the agreement and its optimization (such as but not limited to processing payments, sending deliveries, in the context of database management and operation of the website). In this context, your personal data may be disclosed to payment providers, software suppliers, cloud partners, transport partners and external IT consultants.
LOTANA undertakes in any case to conclude a data processing agreement with these third parties, which contains the necessary guarantees regarding confidentiality and privacy conformity of your personal data.
Notwithstanding the foregoing, it is however possible that LOTANA discloses your personal data:
- To the competent authorities (i) when LOTANA is obliged to do so by law or in the context of legal or future legal proceedings and (ii) to safeguard and defend the rights of LOTANA.
- When LOTANA or substantially all of its assets are acquired by a third party, in which case your personal data that LOTANA has collected will be one of the transferred assets.
Notwithstanding the foregoing, it is however possible that LOTANA discloses your personal data:
To the competent authorities (i) when LOTANA is obliged to do so by law or in the context of legal or future legal proceedings and (ii) to safeguard and defend the rights of LOTANA.
In all other cases, LOTANA will not sell, rent or pass on your personal data to third parties, unless it (i) has obtained your permission for this and (ii) has concluded a data processing agreement with the relevant third party, which contains the necessary guarantees regarding confidentiality. and privacy-compliant treatment of your personal data.
V. Cross-border processing of personal data
Any transfer of personal data outside the European Economic Area (EEA) to a recipient who is domiciled or domiciled in a country not covered by an adequacy decision issued by the European Commission will be governed by one or more appropriate safeguards (as approved by the EU):
- The conclusion of a data transfer agreement with the addressee, which will contain the standard contractual clauses as stipulated in the "Decision of the European Commission of February 5, 2010 (Decision 2010/87 / EC)"; and / or
- Binding corporate rules; and / or
- Certification mechanisms.
VI. Storage of personal data
Unless a longer retention period is required or justified (i) by law or (ii) by compliance with other regulations, LOTANA will only retain your personal data for the period necessary to achieve and fulfill the purposes described. in this Privacy Statement under 'III. Use personal data ".
Data for newsletters are stored for a maximum of 3 years after the last order. Billing data must be legally stored for 7 or 10 years. Other customer data is stored for a maximum of 5 years after the last order.
VII. Your privacy rights
In the context of the processing of your personal data, you have the following privacy rights:
- Right to access your personal data;
- Right to rectification, completion or update of your personal data;
- Right to delete your personal data ("right to be forgotten") (LOTANA would like to point out in this context that certain services will no longer be accessible or can no longer be provided if you delete certain necessary personal data or have them deleted);
- Right to a restriction of the processing of your personal data;
- Right to portability of your personal data;
- Right to object / object to the processing of your personal data.
If you wish to exercise your privacy rights, please contact privacy@lotana.be or fill in the form for exercising your privacy rights and send it to LOTANA by email or post.
In principle, you can exercise these rights free of charge via the above form. In addition, you can always verify, update and / or change your personal data that you had to provide when creating your account via your account.
If you no longer wish to receive newsletters or information about LOTANA products, you can unsubscribe at any time by clicking on the "unsubscribe" button, as provided at the bottom of every email from LOTANA.
VIII. Security of personal data
LOTANA is committed to taking appropriate and reasonable physical, technological and organizational security measures in order to prevent (i) unauthorized or unlawful access to your personal data, as well as (ii) loss, misuse or alteration of your personal data.
LOTANA will store all personal data it has collected on-site or in the cloud with data centers in the EU.
Notwithstanding (i) LOTANA's security policy, (ii) the controls it carries out and (iii) the actions it takes in this regard, an infallible level of security cannot be guaranteed. No method of transmission or retransmission over the Internet, nor any method of electronic storage is 100% secure, so LOTANA cannot guarantee absolute security in this context.
Finally, the security of your account will also depend on the confidentiality of your password and other account information. LOTANA will never ask for your password, nor will you be obliged to provide it yourself. If you have communicated your password to a third party, this third party will gain access to your account and your personal data via your password. In that case, you are responsible for the actions taken by the use made of your account. LOTANA strongly recommends that you immediately change your password when you determine that someone has access to your account and contact LOTANA immediately.
IX. Update Privacy Statement
LOTANA is entitled to update this Privacy Statement by posting a new version on the Website where LOTANA will indicate the date of revision at the top of the first page of this Privacy Statement. In this context, it is strongly recommended that you regularly check the Website and the relevant page on which the Privacy Statement is displayed to ensure that you are aware of any changes.
X. References to other websites
The Website may contain hyperlinks to other websites. When you click on one of these links, you may be taken to another website or internet resource that may collect information about you knowingly or through cookies or other technologies. LOTANA does not bear any responsibility, liability or power of control over these other websites or internet resources, nor their collection, use and distribution of your personal data. You must check the privacy policy of these other websites and internet sources in order to judge whether they act in accordance with the Privacy Legislation.
XI. Contact LOTANA
If you have any questions about the Privacy Statement or the way in which LOTANA collects, uses or processes your personal data, please contact us:
- Via e-mail: privacy@lotana.be,
or
- Via letter: Ter Voort 20, 2260 Westerlo, Belgium
If you are dissatisfied with the way LOTANA has handled these questions or comments or if you have any complaints about the way LOTANA collects, uses or processes your data, you can submit a complaint to the Data Protection Authority.
Gegevensbeschermingsautoriteit
Drukpersstraat 35
B-1000 Brussel
+32 (0)2 274 48 00
+32 (0)2 274 48 35
contact@apd-gba.be
This is without prejudice to a provision before a civil court. If you should suffer damage as a result of the processing of your personal data, you can file a claim for compensation.
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